Privacy Policy

1. Information We Collect

Depending on how you interact with Fertisense, we may collect different types of information.

1.1 Information You Provide Directly

When you contact us, request a demo, submit an enquiry, or communicate with our team, we may collect:

• Name
• Organisation, clinic or hospital name
• Job title or professional role
• Email address
• Mobile or telephone number
• Business address
• City, state and country
• Information provided in your enquiry
• Service or software requirements
• Other information you voluntarily provide

1.2 Account and Software Information

If your organisation uses Fertisense software, we may collect information necessary to create and administer your account, including:

• Name and contact details of authorised users
• Login and authentication information
• Organisation details
• User roles and permissions
• Account and subscription information
• Login and access records
• Software usage information
• Support requests and communications

1.3 Patient and Healthcare Information

Fertisense software may be used by healthcare organisations to manage patient and clinical information.

Depending on the modules and configuration used by a customer, this information may include:

• Patient identification information
• Contact information
• Appointment information
• Medical history
• Fertility-related information
• Clinical records
• Laboratory information
• Embryology information
• Andrology information
• Cryopreservation-related information
• Reports and prescriptions
• Billing and administrative information

2. Information Collected Automatically

When you visit our website or use our software, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website or URL
• Usage and interaction information
• Error logs and diagnostic information

3. Cookies and Similar Technologies

Fertisense may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, analyse traffic, and improve user experience.

You may control or disable cookies through your browser settings. Certain website functionality may be affected if essential cookies are disabled.

4. How We Use Your Information

We may use collected information for legitimate business and service-related purposes, including:

• Providing and operating our website and software
• Responding to enquiries and requests
• Scheduling product demonstrations
• Creating and administering customer accounts
• Providing customer support
• Communicating with customers and authorised users
• Providing software updates and service notifications
• Maintaining and improving our products
• Monitoring system performance
• Detecting and preventing fraud and abuse
• Troubleshooting technical issues
• Managing subscriptions and billing
• Complying with applicable laws
• Protecting our rights, property and systems

5. Processing of Customer Data

Fertisense primarily provides software infrastructure and technology services to healthcare organisations.

Where a customer enters patient or healthcare information into Fertisense software, the customer remains responsible for determining what information is collected, the purposes for which it is processed, and the permissions or consents required by applicable law.

Fertisense processes customer data to provide the services contracted by the customer and in accordance with applicable agreements and instructions.

6. How We Share Information

We do not sell personal information for monetary consideration.

Service Providers

We may engage trusted third-party service providers for cloud hosting, data storage, infrastructure, security, analytics, communication, customer support, payment processing, email and software maintenance.

Legal and Regulatory Requirements

We may disclose information where required by applicable law, court order, governmental authority, regulatory requirement or legal process.

Business Transactions

If Fertisense is involved in a merger, acquisition, restructuring, investment, sale of assets or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

We take reasonable technical, organisational and administrative measures designed to protect information against unauthorised access, alteration, disclosure, loss, misuse or destruction.

• Access controls
• Role-based permissions
• Authentication mechanisms
• Encryption and secure transmission
• Data backups
• Monitoring and logging
• Infrastructure safeguards
• Employee and contractor access controls

However, no internet-based system or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, fulfil contractual obligations, resolve disputes, enforce agreements, comply with legal obligations, or protect our legitimate interests.

9. Your Rights and Choices

Depending on applicable law, individuals may have rights concerning their personal information, including:

• Accessing personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where applicable
• Requesting information regarding processing
• Raising concerns or complaints

Where your information is held by a Fertisense customer, such as an IVF clinic or hospital, you may need to contact that organisation directly to exercise rights relating to your patient or healthcare information.

10. Marketing Communications

If you provide your contact details to Fertisense, we may contact you regarding product demonstrations, service information, product updates, new features, educational information and promotional communications.

You may request that we stop sending marketing communications at any time.

11. Third-Party Websites and Services

Our website or software may contain links to third-party websites, applications, integrations or services.

Fertisense does not control the privacy practices of third parties. Your use of those services may be subject to their own privacy policies and terms.

12. Children's Privacy

Our website and business services are primarily intended for healthcare organisations, professionals, businesses and adult users.

Fertisense does not knowingly collect personal information directly from children for independent use of our services.

13. International Data Processing

Depending on our technology infrastructure, service providers and customer arrangements, information may be stored or processed in locations outside the state or country in which it was originally collected.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this website with a revised "Last Updated" date.

15. Contact Us

16. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory rights or protections available to individuals under applicable data-protection legislation.